11/27/2024
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Due Diligence - Complaints Procedure

Remmers attaches great importance to compliance with all human rights and environmental laws, regulations and the self-imposed compliance principles of conduct in its own behaviour, business decisions and actions at home and abroad, as well as in the behaviour of its suppliers. We endeavour to identify human rights and environmental risks at an early stage, minimise the consequences and remedy any breaches of duty. In order to fulfil our responsibility, it is important that we become aware of such risks and breaches of duty.

Remmers has therefore set up a complaints procedure within the meaning of Section 8 (1) LkSG, which enables anyone to report grievances and risks in the supply chains. Completely anonymously if desired. All incoming reports are immediately checked by our external human rights officer. Suspected cases are investigated and violations are followed up.

The complaints procedure is based on rules of procedure within the meaning of Section 8 (2) LkSG.

If in doubt, please contact the relevant emergency services by telephone to report any immediate danger to life and limb. Furthermore, please refrain from sending customer enquiries or complaints about Remmers products via this portal and contact your dealer directly in this case. Finally, please note that deliberately providing false information may have consequences under criminal and labour law for you and any third parties. Please also protect any business secrets of your employer.

Complaints can be submitted through the following reporting channels

complaint portal

Create a new complaintQuery complaint status

by phone

+49 152 54 64 85 68

postal

SGP Rechtsanwälte
Bahnhofstraße 41
89231 Neu-Ulm

e-mail

Digital Complaint System

Complaints or tips can be submitted completely anonymously via the digital complaint system. If desired, an anonymous dialogue can be conducted with our reporting office via electronic mailbox. Please only use the digital mailbox if you fear that you will suffer personal disadvantages by contacting the reporting office otherwise, such as sanctions under labor law or social or economic disadvantages. The digital whistleblower system enables reports of violations of internal guidelines, laws or principles of conduct while preserving your own identity. Absolute anonymity, including in correspondence, is technically guaranteed in any case, as long as you do not reveal any information that would allow conclusions to be drawn about you personally. Please note the following:

Please do not enter any personal information such as your name or other information that allows conclusions to be drawn about your person.

Please make sure you are communicating over a secure internet connection. (Represented by the lock icon in your browser).

If possible, please do not use the computer at your workplace if your employer is affected by the matter you wish to report.

Rules Of Procedure

You can download the rules of procedure for the complaints procedure here: